Essential Care
Essential Care — Managed Security for Every Business
A comprehensive managed security package designed for growing businesses who want reliable endpoint protection, backup, and helpdesk support — all for a simple, predictable monthly fee.
From £7/user/month
ENDPOINT MANAGEMENT:
- 24/7 real-time remote monitoring of all endpoints laptops, desktops, servers and mobile devices
- Automated patch management operating system and third-party software updates applied on schedule
- Software deployment and configuration management roll out or update applications centrally across all devices
- Hardware and software asset discovery full inventory of every device and application on your network
- Network monitoring visibility across all routers, switches and network devices with topology mapping
- Remote access and troubleshooting resolve issues without an engineer needing to be on site
- Automated endpoint health checks proactive detection of failing hardware, low storage and performance issues
ENDPOINT SECURITY:
- Antivirus protection with real-time threat detection and automated removal
- AI-powered malware detection identifies threats that traditional signature-based AV cannot catch
- Ransomware detection and automated blocking stops encryption attacks before your data is compromised
- Automated isolation of infected endpoints to prevent ransomware spreading across your network
- Vulnerability assessment continuous scanning to identify unpatched software and security misconfigurations
ENDPOINT BACKUP:
- Image-level endpoint backup full machine snapshots stored securely in the cloud
- Individual file and folder recovery restore specific documents without full system restoration
- Rapid full-machine restoration get a failed device back up and running quickly
- Backup monitoring with automated alerts if any backup job fails or falls behind
REPORTING & HELPDESK:
- Centralised management console single-pane view of every device in your organisation
- Helpdesk and ticketing every issue logged, tracked and reported with full audit trail
- Monthly device health and performance report plain-English summary for business owners, not IT jargon
Who Is Essential Care For?
Essential Care is designed for SMEs with 5–250 users who need reliable security and IT management without the overhead of an in-house IT team.
Managed IT support frequently asked questions
What is included in Essential Care?
Essential Care includes endpoint management (MDM, patching, monitoring), endpoint security (NGAV, web filtering), endpoint backup, and a monthly security report with helpdesk support.
How is Essential Care priced?
Essential Care starts from £7 per user per month, billed monthly. Contact us for a tailored quote based on your user count and requirements.
Does Essential Care help with Cyber Essentials?
Yes. Essential Care is designed to satisfy several of the five Cyber Essentials controls, making it easier to achieve certification.
Can I add additional services to Essential Care?
Yes. Essential Care can be enhanced with our Secure Business or Cyber Shield packages for additional protection.